- You can raise cancellation request for items or orders within 24 hours from the time of placing the order by sharing us an email with your order ID and the reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on support@downtag.in and downtagin@gmail.com
- Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product, then he or she can raise the return request.
- If you have received damaged product/s, no worries, you can return the product and the amount will be refunded in your used payment method within 7 working days once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with replacement of the product. Refund will be only given when we receive the product our end and QC verified.
- Customization: -> In case of any size issues in the custom t-shirts there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed the return request. -> The shoppers are requested to check the size guide before placing the order. -> The color of the custom t-shirt may slightly vary as per the customer’s screen resolution.
- For cash on delivery orders no returns will be accepted unless the product is damaged
- If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges are not refundable.
For Prepaid Orders:
The refund for the Prepaid order is processed within 7 working days after receiving your order and Quality Check process. The refunded amount will be reflected in the respective payment mode.>
For COD Orders:
The refund for the COD order is processed within 15 working days after receiving your order and Quality Check process. The refunded amount will be reflected in your selected mode of payment (Gpay account/UPI ID).
Things To Consider
- The customers are requested to check the size guide before placing the order.
- The color of the product(s) may vary as per the customer’s screen resolution.